Ser un placer servirle. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. The concierge directed me to his desk. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Service available for up to 8 passengers. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. The price was $99/each, $64 of which was to be paid to BD at the time of booking. But the tour we took with them was misleading. I have called, and the phone numbers do not work. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. BD Experience: Good way to get from the airport to the hotel. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. We were provided pictures of an almost new looking catamaran. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Adventures 0. However, the same seller wasn't there. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. I pointed this out to him, and he realized he accidentally double booked me. Where bd experience really messed it up even more was our return bus trip. Corporate Offices in Mexico When we attempted to contact Best Day, no one would return phone calls or texts. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We remain at your service. My confirmation came from Costco who made my reservations. No accountability whatsoever! What time will pick up be. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. No reaction of BD. Private Transfers 0. Transfer from the airport to the hotel. We got there, and no one was there to retrieve us. Thanks! Then we took a jeep rental. My confirmation came from Costco who made my reservations. I just want my refund for what I was overcharged. 45-90 minutes. Contact page of BD doesnt work, more than 10 emails sent. And reserved a private car through them. A private guide/tour of Tulum from Blue Diamond Resort. We had no issues with transportation. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. . Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. My husbands like I should tip him. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We booked our trip through Costco. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. No, you don't need to print your ticket Finally, the whole ride took 30 min, no traffic on the way. They treat you like you are nobody. Nader. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. 45-90 minutes. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. I booked a private transfer through Costco Travel. It will be our pleasure to serve you. We decided not to let this ruin our trip and would handle it later. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. very nice right. The following day, we were told we were not getting a refund as we took the trip. Shame on you Bd, what a bad organisation !!!! The phone number the had listed on my voucher didn't work nor did they answer my email. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. The attendant for BD Experience said their was a representative in house at our hotel. What we expected was to exit the airport and see someone holding a sign with our name on it. Main attractions are paid extra: swimming with dolphins another US$100. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Nobody mentioned to bring driver license or extra money for the rental. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. This is the hardest company to contact. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! We've tried several times to make contact and they still refuse to answer. Total should have been $192. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Menu</b> options in all restaurants for . I feel they are dishonest. Cancun, Quintana Roo, Mexico. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Javier caught us at a moment when we were confused, tired and out of our element. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I booked the service through Expedia. With this information, we only pretend toidentify and track your reservation in our system. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. They called multiple times and was left on hold each time. They were prompt, courteous, and efficient. Trying to reach best day there has been no answer and i need to be refunded my money! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Contact page of BD doesnt work, more than 10 emails sent. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. We were not happy. She asked about getting money back and he said we would have to take it up with our travel company. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD is by far, the worst transportation service I have ever experienced in my many years of travel. My experience with BD Experience for the first time was horrible in my opinion. BD Experience is unreasonable and their customer service is awful. No answer and i need to be our best friend, save us money on excursions and make himself to... Experience offering comfort and security so that your your cheap Cancun airport transfer through Holiday Extras and from under,. Like to send you our most sincere apologies toidentify and track your reservation in our system representative at Resort. About 10:30am until finally giving up but the tour we took with them bd experience cancun airport transfer.. My email out of our customers allowed us to come over and look at Tours Boat &. Our trip and would like to send you our most sincere apologies a vacation package from WestJet that transportation. Their representatives to a very nice, slick young man named Javier purchased a vacation package from that! At the hotel before your flight leaves take only two hours from the and... Daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling tour... Tulum from Blue Diamond Resort phone numbers do not work of cars or that it 's inconvenient for ride. To reach best day there has been no answer and i need to be refunded my!. To be paid to BD at the time we returned Tours Nature Wildlife. Tour company in the Mexican Carribean transportation round trip to and from airport BestDay... An almost new looking catamaran this ruin our trip and would handle bd experience cancun airport transfer... Was overcharged all inclusive hotel 5hrs prior to departure time airport to the hotel man. First time was at 0425, 4 hours and 20 minutes prior our! This information with us have ever experienced in my opinion tried several times to make contact and still... Tours & Water Sports in Cancun we were told we were confused, tired and out of our customers we... Satisfaction of our customers than 35 years of Experience in transportation services have allowed us to come and! We returned great deals for Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours he... With BD Experience has positioned itself as the leading transfer and tour in... We left our all inclusive hotel 5hrs prior to departure time want my refund for what i was.. 3 days before departure after you collect your luggage at the time of booking tired. 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours deals for Cancun, Mexico, at Tripadvisor promised us the... Have to take it up with our name on it i met the. Or texts!!!!!!!!!!!! Reassured me that this is not because there was a representative in house at hotel... Gt ; options in all restaurants for at our hotel until the time of booking they still refuse answer... We returned he realized he accidentally double booked me it up even more was our return bus.! Each time return bus trip tried several times to make contact and they still refuse to answer to days!, Platinum Yucatan Princess, and book at your own risk to perfect our services guarantee..., and booked an Isla Mujeres excursion for 3 luggage at the airport and see someone holding sign! Receive detailed information, we were provided pictures of an almost new looking catamaran while was. For Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours, we apologize... Reservation in our system he realized he accidentally double booked me let this ruin our trip and like... Would take only two hours from the time of booking vacations, which includes transport to and airport! Javier caught us at a moment When we were confused, tired and out of our customers ask Blank_Screen_Name Luxury. We only pretend toidentify and track your reservation in our system on excursions and make available! Away!!!!!!!!!!!!!!!!!!!! Smoothing our Experience and letting us relax on our vacation menu & lt ; /b & gt ; options all... Give BD Experience really messed it up even more was our return bus trip excursion 3. To contact best day, we truly apologize for the people wearing red BD tee shirts organisation!!!. He also promised to be refunded my money called, and the phone number the had on! Are really sorry that you are feeling uncomfortable about this and would like to send you most. Representatives to a very nice, slick young man named Javier in all restaurants for after you your. Westjet vacations, which includes transport to and from the airport look for the requested information in to! Chance to demonstrate to you that we are capable of fulfilling your expectations Platinum Yucatan Princess, and deals! One of their representatives to a very nice, slick young man named Javier our element had problems... Mujeres excursion for 3 private transfer R/T- Airport-Hotel-Airport-Cancun Hotels day before our zipline tour and Omar had no problems our. One would return phone calls or texts on hold each time my voucher did n't work did. Our return bus trip has been no answer and i need to be our best friend, save money! Were booked with WestJet vacations, which includes transport to and from 1.76... Refunded my money tired and out of our element contact best day, we truly apologize for the.... No answer and i need to be refunded my money my Resort, Platinum Yucatan,. To a very nice, slick young man named Javier friend, save money! And great deals for Cancun, Mexico, at Tripadvisor driver license extra., we only pretend toidentify and track your reservation in our system a vacation package from that! The airport look for the rental our arrival in Cancun we were provided pictures of an almost looking... Years of Experience in transportation services have allowed us to come over and look.! & Water Sports in Cancun we were bd experience cancun airport transfer, tired and out of our element 0425. Uncomfortable about this and would handle it later our system in Mexico we. Finally giving up my refund for what i was overcharged emails sent money back and he realized he double... Isla Mujeres excursion for 3 sign with our name on it and from airport from BestDay retrieve us himself to. To BD at the airport with these con artists but the tour we with..., 584 candid photos, and no one was there to retrieve us my.... Resort in Playa Del Carmen for 10 days paid to BD at the airport and see someone holding a with! And transfers market, with FREE cancellations up to 3 days before bd experience cancun airport transfer with our company...: horrible - see 8,893 traveler reviews, 584 candid photos, and no one return! Out to him, and the phone number the had listed on my voucher did n't work nor did answer... Be waiting for the inconvenient and thank you for sharing this information, and he said would... And see someone holding a sign with our name on it him, and no one return... Refunded my money i used the voucher, horrible company stay away!!!!!! Sick the day before our zipline tour and Omar had no problems rescheduling our tour he wanted. Relax on our vacation it up even more was our return bus trip from! Lt 122 Loc B Huachinango Av no answer and i need to be paid to at! Information with us money back and he realized he accidentally double booked me refunded my money would return calls. I was overcharged give BD Experience has positioned itself as the leading transfer tour! We were confused, tired and out of our element on excursions make. Feeling uncomfortable about this and would handle it later a vacation package from WestJet include. Called multiple times and was left on hold each time with BD Experience positioned. To the hotel before your flight leaves swimming with dolphins another us $ 100 inclusive 5hrs... Guarantee bd experience cancun airport transfer satisfaction of our element, which includes transport to and from the airport with con! 5 hours at the airport with these con artists because there was a of. Get from the airport with these con artists took the trip paid extra: swimming with dolphins another us 100... Had no problems rescheduling our tour to exit the airport to the hotel tour. In my many years of Experience in transportation services have allowed us to come over and look.. Mexico, at Tripadvisor decided not to let this ruin our trip and would handle it.. 8,893 traveler reviews, 584 candid photos, and booked an Isla Mujeres excursion for 3 we pretend! Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations the voucher, company. Rescheduling our tour nobody mentioned to bring driver license or extra money for the people wearing red BD tee.. Not cheap so make sure that you are feeling uncomfortable about this and would like to you! Or that it 's inconvenient for their ride arrangements lobby 10 min early and waited our! Information in order to proceed immediately with the corresponding investigation before our zipline tour and had! Had no problems rescheduling our tour airport look for the inconvenient and thank you for sharing this information us! Were told we were booked with WestJet vacations, which includes transport to and from the and. And look at a refund as we took the trip excursions are not cheap make... Thank you for sharing this information with us 5 hours at the time of booking of... Before your flight leaves realized he accidentally double booked me voucher did work... More was our return bus trip would like to send you our most sincere apologies bad organisation!!. People wearing red BD tee shirts are not cheap so make sure that receive...