It's too bad, really, because the story that is told quarterly is a good one. Appalling. I told her yes, and she said someone would be by to help us as soon as possible. Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. RH dining chairs start at $124 and go up to $2,555 a chair. We were immediately greeted and referred to Beza who deserves ten stars. Salesman: It only comes in two. We love restoration hardware furniture and have purchased quite a bit for several homes. You didn't SAVE anything. You're amazing! At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. Nickel plated. Hershey, PA. $50 $75. Ask for Jules, she is simply the best!! I literally was unable to purchase the towels they have on their website. I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. And you want how much for it?? It was quite efficient and Beza was so friendly and wonderful to work with we happily added an ottoman to our purchase. The selection is meh. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. If you continue to use these Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. You are NOT able to choose a time window for delivery. Dimensions are approx. No thanks. RH unilaterally changed that to Tuesday the 16th. They will be out of business in a few months and this will be a Spirit Halloween pop up store. Restoration Hardware Leather Headboard Bed. Restoration Hardware Delfina Daybed. Input your postal code and browse through options close to you. Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor. While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. Buy & sell from everywhere. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. Restoration Hardware Cloud bed. Quantity. These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. Restoration Hardware Dupes January 22, 2022 Restoration Hardware Dupes Get the Restoration Hardware look for less. I don't understand how this place has such a low rating. So I was thinking maybe I can find something once I engage the store sales. After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. From other reviews I see that I am not the only one with this complaint. The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . May all benefit! or Best Offer. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. Half an hour later, we still had not been offered any assistance, even though the person who offered the help initially was free by then. The customer service gave me a run around for 3 weeks. We've recently purchased furniture from Arhaus and the quality is so much better than RH. I called the Walnut Creek Store to ask for clarification. Finally, the tub arrived at our construction site yesterday, June 26, 2014. I'll buy my tables elsewhere. Some complaints about perceived quality for certain items. Condition. FORMATS: Item 1: Restoration Hardware Marston Daybed With Trundle . No other stars because the frames are cheap (I've seen better quality in Target). They seems to sell mostly furniture and chandeliers. Today they had scheduled the delivery of the replacement dining table. Pick up from our warehouse in Culver City. Because I was ordering 6, I specified in my order to please make sure to send me 6 different botanicals, as shown in the picture on the website. Martha Hacking was awesome! $2,732.80, $3,416.00 No one seemed interested in helping with this at all, until I met Seraiah. Restoration Hardware Leather Daybed Bench $450.00 Very nice soft leather Restoration Hardware daybed bench. With this said, I went there Sunday September 3rd and was in there for half an hour or so looking to buy some end tables, mirrors, and possibly a dining set. But it was still WAY over priced. I've been a fan of RH furniture for years, love the design and quality. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. Turning off personalized advertising opts you out of these sales. Learn more in our Privacy Policy., Help Center, and Cookies & Similar Technologies Policy. Privacy Policy. or Best Offer. I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. As I proceeded through the online checkout process, I noticed that there is a "one time shipping fee" of $199. It's "Made in China" garbage! But whatever). Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. I have no idea why you would think otherwise if they are including it in your package! These guys are terrible at delivery of product. So glad I didn't purchase much more from here when completely remodeling our home. Dimensions. Be sure to ask for Ken as he is most helpful and has a great eye. I find it completely useless and environmentally irresponsible. There is no protector according to RH. The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. I don't know anything about refinishing furniture but I am now doing it because the tables are too valuable to toss out and get new ones - AND the table tops are too HEAVY to transport so I am left to do the work myself. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. The soap dish, within 1 month, already started to deteriorate. Looking for more contemporary brands? The idiots who work here just chatter in the middle of the store with each other and do as little work as possible. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. Devyn Tufted 2-Drawer Storage Daybed - Frosted White $3789.0 - $5949.0 Regular $2841.0 - $4461.0 Member + more colors Devyn Tufted Daybed With Trundle - Frosted White $3719.0 - $6139.0 Regular $2789.0 - $4604.0 Member + more colors Devyn Tufted Leather 2-Drawer Storage Daybed - Washed Grey I can't remember another store I've been in lately that has been this awful. I've called RH many times for help and while they do indeed respond eventually, there's no help. We take high-resolution photos from many angles, so what Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. Oh, wait, where am I? There is so much to chose from on line, why would anyone bother going into the store where no help or customer service is offered anyway? Everything here is absolutely stunning & wont let you down! Not sure this is the consumer experience they're going for, but it was vivid. I mean, is that how you purchase them in the regular store? It is a gallery showroom and not a retail store and we were aware of that. I was able to buy a Maxwell modular sofa and the bridge leather ottoman because, after all the price adjustments, it was affordable. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. They no longer sell switch plates in stores. I'm not sure what everyone else is complaining about. At this point my house is starting to look like an RH catalog. Ya gotta be kidding! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. These select reviews describe buyers' opinions of listings found in this category. For more information, please visit our I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. Mostly because I don't want to deal with their rude sales people. I found some affordable Restoration Hardware furniture and decor dupes. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. Entire chest is metal clad. ", "Love love love this in my living room. I am on my second kit. The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. Oh my gosh, we walked in thinking this was a regular restoration hardware only to find out it's an outlet!! They asked me for a replacement estimate on the drapes which was $3,500 for the linen and wool blend custom drapes. He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. Design Plus Gallery presents a Full Size Restoration Hardware Devyn Tufted Daybed. I have always had good experience visiting this store but not tonight. Take full advantage of our site features by enabling JavaScript. This is the last time I order from this company. Also when you return items, be careful to document everything. Bad idea. $841 Set of 2. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. Please email me if you have any questions. When I call for other items, they know my name and are able to add to an existing order or create a new one easily. We were aware of that I do n't want to deal with their rude sales people personalized opts. And have purchased quite a bit for several homes Hardware Daybed Bench $ 450.00 very nice Leather! 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