", Read more: They refused to provide me with an email address to file a complaint to their management. In other words Energy Australia refused to assist. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. 2022 Panthera Finance LLP. q We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. Theres now greater consumer protection laws to protect the Aussie battler. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. He did and Energy Australia will not assist him. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. Simply call the Police if this happens. "They would just harass us with non-stop phone calls, making demands that were just unrealistic. Something is not right here. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. Our 100% FREE quick phone call can help you learn more about this. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Or is someone using my name under my old apartment? I received a bill for $1,900 that I never owed. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. We want to warn all debt collection agencies that the kind of conduct alleged in this case is not acceptable and will be the subject of further enforcement action against other businesses if necessary, Ms Court said. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Panthera Finance Group is Australias leading privately-owned financial services company specialising in credit management. State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. The ACCC first took court action against Panthera in July 2019. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. The Panthera case is just one example. I'll skip steps 2 and 3 here, 'cause it ain't your debt. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. and they looked into the "debt" and found it was in fact paid, they instructed Panthera to cease collections activities and ever since they have left me alone. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Were the good guys. But if not you can still work in the office. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. "But that isn't adequate.". I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. We work hard to help everyday Australians to work through the hurdles. "Based on my experience it seems debt collectors do as they please, on the phone at least. We can help, and we want to help! Cant Pay My Debt: Heres the BEST solution! Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. Enter a valid email address (e.g. All rights reserved. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. This is a great extrinsic motivation. Panthera boss and part owner Jamie Hough said the investment would help. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. . Call before you pay!! The investment is expected to fund Panthera's growth. Why has Panthera been in the news recently? When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. Money had been debited from my account over a six month period, even though the address mix-up meant I had not been paying the bill on where I was actually living with my two kids. There are no promises of success nor is there a magic bullet that will instantly get you out of debt. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. It was started with the aim of helping everyone in dire straits. Read more here. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. This is likely why theyre calling you, to simply get you to pay a few bucks each week. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. To share your thoughts or ask a question, visit the CHOICE Community forum. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! Once you've repaid the full amount. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. Stay informed. It often violates the guidelines, since debt collectors aren't supposed to discuss the debt with anyone but the debtor.). Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. A mortgage is a loan secured against your home. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. Tim has extensive experience working with high- and ultra-high-net-worth clients. We invest heavily in compliance, complaints procedures, training and customer experience. Ask us to step in! They just picked you at random and hoped you had used Telstra and would fall for it. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. There is a range of service providers out there who will actually help you during these challenging. They were relentless, unscrupulous. And, there seems to be no reason for them to change their ways. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' How much does Panthera Finance in Australia pay? My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. We know the REAL answer! The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. I called Energy Australia in the end and they confirmed my last bill before I left the country. ). Yes, its true. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. According to AFCA's communications manager Madison Lovell, 70 per cent of the complaints resolved by the organisation between November 2018 and early October 2019 were done so by "agreement, or in favour of complainants". 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Beyond Debt is a trading name of DCS Group Aust. Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Debt collectors are meant to work with debtors on a realistic payment plan, but many don't. Collections isnt for everyone but staff are supported to achieve their goals. ), Media Team - 1300 138 917, media@accc.gov.au, Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. 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Those in Melbourne, Sydney, Brisbane, Perth and Adelaide state Mercantile is a loan secured against home.
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