When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in these terms and conditions. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any other revisions to the booking (i.e. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. We may change the advertised price of any holiday from time to time. Is Adventures by Disney Australia Worth It? This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or Non-EU carrier and the flight departs from a Non-UK or Non-EU Airport. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. They're valid for 12 months from your original date of arrival. All airfare must be sold in conjunction with a Resort stay. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. Are Adventures by Disney Escapes Worth It? 4.3 Certain airfares may be non-refundable regardless of time of cancellation. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. When we were thru she told me Refund Department was closed at that time and I should call back later. ESTA covers multiple entries and is valid for two years. You can reach the Sandals customer service team by calling 1-888-SANDALS. Are you interested in booking a Sandals vacation? Compliance with Secure Flight is mandatory for all carriers operating within US airspace. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. Your passport must be valid for six months beyond the duration of your stay and visas may be required. 17 resorts on the Caribbean's best beaches. A customer service representative will then be able to assist you with your inquiry. Press 1 if you are a travel agent or tour operator. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. Click HERE for a free, no-obligation quote today! Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). Hotel prices are based on 2 adults, aged 18years+,sharing a room. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 27.A. All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. To avoid any inconvenience we would advise all passengers to refrain from packing and / or carrying such items. Air transportation is by scheduled service of IATA (International Air Transport Association) member airlines and certain charter carriers. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. In that case, they might refer to the cancellation deadlines and act accordingly. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. You must ensure all names and details are entered correctly as per your passport at the time of booking. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". The full balance shall be due 71 days prior to departure. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. Sandals will have no further responsibility or liability to you. However, we recommend you check your final flight times on the day of departure. If we do, we will notify you as soon as possible. From: Higgins, Paul. Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. Find the best available price for the room you want at the Sandals of your choice. Prices shown are per person and show the cheapest available price based on 2 persons sharing a room for your selected duration. Unavoidable and Extraordinary Circumstances. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Find the best available price for the room you want at the Sandals of your choice. A. You can sue Sandals Resort in small claims court to recover your refund. This guidance is useful to customers who are concerned about travelling to the destination in question. If you book arrangements other than a package holiday (e.g. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. Airfare cannot be sold as a standalone item. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. The land portion of your travel, not your airfare or other non-refundable fees. Please note, we cannot accept responsibility for any services which do not form part of our contract (whether a package or accommodation only booking). Cancellation fees may apply in certain situations. or see www.caa.co.uk Referring Your Complaint to the CAA. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. Mailing Address: P.O. How Much is it to Rent Disney World for a Day? We will acknowledge your complaint within 14 days and provide a full response within 28 days. A. Residents of the US and its territories only. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. The 'View/Edit' button will take you to your reservations where you can click the 'Cancel Trip' button and follow the steps for cancellation. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. If they do not consent, you must not provide such information to us. 6.3 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel shall apply. HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: sales@sandals.co.uk Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: amendments@sandals.co.uk If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. Use the search criteria on the Reservation Search screen to identify those reservations you wish to cancel. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Charges will be added to the new booking confirmation. Here is the Sandals Resort Refund Policy: Although Sandals Resorts allows short notice cancellation for all new bookings made before March 31, 2022, the refund process can be a tad unfair. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. We will advise you of any significant change as soon as we are informed by the airline or main charterer. If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation in accordance with section 11.2. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you purchased your tickets online as a guest . Both found the booking in question. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. B. is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. 4 CREDIT CARD PAYMENT:We accept payment by credit card. You can also call Sandals customer service hotline at 1-888-SANDALS and speak with someone immediately. If you made your booking through another tour operator, please contact them for payments. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by reconfirming your flight using the manage my booking facility available with the relevant airline, 24 hours before departure. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. Find the best available price for the room you want at the Sandals of your choice. The offer covers new bookings made up to March 31, 2022. groups direct line 1-800-327-1991 (EXT 6172). TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). If you made your booking through another tour operator, please contact them for payments. Whichever method you choose, youll always be able to talk to a real person who can help you with whatever question or concern you may have. The customer service line is open daily from 7 AM to 11 PM EST. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. Another option is to open a live chat via the Sandals website. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. We have helped over 300,000 people with their problems. You can only cancel your reservation by phone at the resort. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and where we have not agreed to arrange them as part of our contract and any excursion you purchase in your resort. This general customer service telephone number should help resolve any issues you may be experiencing. We will make any non-refundable bookings clear when you book those arrangements. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. The certificate has no cash value, so it can't be sold, exchanged, or transferred. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. The cancellation charges outlined above are liquidated damages and not a penalty. It may be that you are able to submit a claim with your insurer in relation to your cancellation. If you select the phone call option, be sure to include your phone number so that a customer service representative can reach you. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Earn points, be recognized, get a free week and repeat! 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