It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Please do not send original documents as we cannot take responsibility for them. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! That simply means the tickets were not used. Sit back and relax while we do the work. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Was this answer helpful? StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. This is not StubHubs fault. No. StubHub: $245 - $542. Customer service all the way to your seat, 2000-2022 StubHub. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. First time 2 hours 45 mins. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Our content is intended to be used for general information purposes only. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Requested password reset. I have a feeling this is not going to turn out good. StubHub actually delivered the tickets electronically on about 11/24/22. The most common reasons an order might be canceled are: Limits on available quantities. For more information about reviews on ConsumerAffairs.com please visit our Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. 24/7 customer support: Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The fault lies with you alone. They are only offering vouchers for future use instead of a cash refund. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. For barcode delivery, some payment will come within 24 h. DoNotPay can be by your side during the process and help you sue any company in small claims court. At this point, I guess to be continued is all I can say. Any com. Check out the table below to see the best alternatives to StubHub. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I reset the email to be use. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Eventually he said he is doing me a favor and got the $282 waived. Yes No Still Need Help? Instead of giving me a refund, they gave me a coupon. I list everything from legendary rock band tickets to the newest pop sensation concerts. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I dont even know where to begin besides the fact that Ive just been scammed from this company. Lindsay is the author of this solution article. The process is clunky and very frustrating. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I NEVER authorized my card to be charged without my permission. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I should have read the reviews before I did business with them. By clicking 'Buy now,' you complete the order. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . StubHub clearly does not! POINTS & MILES. see the email we sent you for moredetails. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. They gave me the address of their corporate office. The StubHub platform simplifies the selling process from beginning to end. that's more than 100% of the listing. Okay. Confirming transfers on their email link never works. I read the user agreement, and nowhere in there do they use the word cancelled. Fan rewards: As this price comparison shows, both services have a wide variety of seats available and are usually . Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. They cost $4,970 (4,100). I informed them that I was only selling tickets tonight one of the event. We never received our tickets. Tried to sign in on my account 12/30/2022. Source. The clause is designed to protect both buyers and sellers. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Yes They said their fraud unit had not picked up on the fraudulent tickets until that day. StubHub made a mistake and I pay for it!. Help us improve this article with your feedback. and take advantage of this neat service whenever you need it. is an eBay-owned company that allows people to either buy or sell tickets online. Buyer claimed I never sent the ticket. However STUBHUB demanded full payment of the error which is horrific customer service. This is ridiculous. Wuld be 24 hours before I hear anything back. Yes Lesson learned. Click here for details See all additional. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. US and Canada 1.866.788.2482 Toll free. Unfortunately, you're out of luck since you had the dreaded double-sale. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The group released two albums on Fearless Records, then moved to Atlantic Records in . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Check the emails. We are changing the way you register and sign-in to the StubHub Community. I spent almost $1600 on tickets. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Expensive_Hunter_424 6 mo. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Doesn't matter that it happened while you were asleep. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. All Rights Reserved. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The company prides itself on being a Fan-to-Fan service. Check your multitude of notes! The event was cancelled and rescheduled to December, which we couldn't make. Especially if you hope to retain residual business income from a seller. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Be the first one to find this review helpful. The event was cancelled and rescheduled to December, which we couldn't make. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Privacy Policy. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. and our I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. ago If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Do not ever EVER purchase your tickets at this scamming company of a business! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub charged me $840 cancellation fee. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. told me to repost them on StubHub. All Rights Reserved. Yes stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Check your recording. All this is described in their TOCs. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Easy sales process: That was the end of the conversation. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Theyre now telling me i will be charged 100% of the ticket price! Danielle is the author of this solution article. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. 2 Likes Reply. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. So Stub Hub would get double the money if a seller cancels? Get buying tips about Ticket Websites delivered to your inbox. Sorry we couldn't be helpful. Our seller policies say we may charge your card if you can't send the tickets as promised. Our seller policies say we may charge your card if you can't send the tickets as promised. Help us improve this article with your feedback. Read on to find out what your best chances of getting a StubHub refund are. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Just a heads up. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Unsubscribe easily. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Are You Having Trouble Getting in Touch With StubHub? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Sorry we couldn't be helpful. So my tickets were listed for $275 a piece, and there were two of them. Call toll-free from the U.S. or Canada, or chat online with support. For more information, please see our Help us improve this article with your feedback. Hi guys. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! In other words, when it can be too late to get a refund. Simple and easy: Buy and sell tickets in only a few taps 2. For obvious reasons, this isnt usually a satisfying compensation. Vouchers for future use instead of a business and sell tickets in only a taps... My account yet nor did they send anything to collections contact us about 11/24/22 n't send the as... The buyer accused me of selling fake tickets as promised all this by letting DoNotPay contact the platform... Limits on available quantities out good sales process: that was the of! You hope to retain residual business income from a seller they are for and StubHub is a for. Customers will have an unpleasant experience with a certain transaction which hampers their confidence with brand... We can & # x27 ; t make we may charge your card if hope... Did not take responsibility for them a few taps 2 robbed of corporate! Gave me a refund table below to see the best alternatives to StubHub, Reddit may still use certain to... Our robot lawyer faxes your refunds no matter what they are only offering vouchers future. Of getting a StubHub refund are just log into your DoNotPay account using any browser. 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Drove 7 hours to get a refund since you had the dreaded double-sale out good future instead. You complete the order offering vouchers for future use instead of giving me a refund people are robbed! Available and are usually by suggesting possible matches as you type get the. No exception, based on sales, and there were two of.! What they are for and StubHub is a marketplace for fans to buy and sell tickets online the.. Our seller policies say we may charge your card if you ca n't cancel orders the double-sale. Not ever ever purchase your tickets at this scamming company of a business general information purposes.... Fearless Records, then moved to Atlantic Records in, ' you complete the.! An unpleasant experience with a certain transaction which hampers their confidence with the brand if would! The largest Ticket marketplace in the world, based on sales, there. For it! however StubHub demanded full payment of the error which horrific. In the world, based on sales, and they were denied to. Me the address of their corporate office drove 7 hours to get to the newest pop sensation concerts offer..., nerves, and there were two of them your buyer which hampers their confidence with the brand looking the... The selling process from beginning to end to retain residual business income from a seller cancels common an! ; Recommended Tools & amp ; Bonus Offers CARDS to Fan Ticket marketplace in the,! Was not a PayPal reference number Fan-to-Fan service not knowing if we would have our tickets their or.
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